English – Terms & Conditions

1. General

Welcome to Sweet H. By using our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

2. Products

Sweet H offers imported snacks, chocolates, and specialty items. Product availability may vary, and we reserve the right to limit quantities or discontinue items at any time.

3. Pricing & Payment

All prices are listed in Kuwaiti Dinar (KWD). Prices may change without prior notice. Payments must be completed through the available payment methods at checkout.

4. Orders

Orders are confirmed once payment is successfully completed. We reserve the right to cancel any order due to:

• Product unavailability
• Pricing or system errors
• Suspected fraudulent activity

5. Shipping & Delivery

Delivery times may vary depending on your location. Sweet H is not responsible for delays caused by courier companies or external factors.

6. Returns & Exchanges

Due to the nature of food products:

• Returns and exchanges are generally not allowed
• Exceptions apply only if the product is damaged, expired, or incorrect
• Any issue must be reported within 24 hours of delivery with proof

7. Refunds

Approved refunds will be processed based on the original payment method after verifying the issue.

8. Product Storage

Customers are responsible for storing products properly after delivery. Sweet H is not liable for damage caused by improper storage conditions (e.g., heat exposure).

9. Liability

Sweet H is not responsible for any allergic reactions or health issues. Customers are advised to review product ingredients before consumption.

10. Privacy

We respect your privacy and ensure your personal data is used only for order processing and communication.

11. Changes to Terms

Sweet H reserves the right to update these Terms & Conditions at any time without prior notice.